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Most items are shipped via USPS, UPS Ground and FedEx Ground. Larger items may be shipped via the LTL freight carrier of MaxVera Wellness. The buyer is responsible for providing an address that these carriers recognize as a deliverable address. Unfortunately, we have no control over a shipment once a package departs the facilities. If there are any issues with delivery for reasons out of our control (address provided to us is not accurate, issues within the shipping company, etc.) we are not responsible for shipping delays. We are not responsible for errors made by the shipping carrier, such as delayed items, damages, or lost packages. We are not responsible for delays in shipping due to acts of God that are out of our control, such as epic snowstorms, natural disasters, or any other extraordinary circumstance that causes unforeseen interference with carrier routes. If an exchange is desired, all shipping costs incurred are to be paid by the buyer. Please see our refund and exchange policy for more information. Large products typically require a loading dock or forklift. Any products shipping by freight truck on a pallet require a loading dock or forklift at the delivery location to unload the shipment. (If neither a forklift nor loading dock are available at the delivery site), arrangements for lift gate service will need to be made ahead of time with the freight carrier to ensure the shipment can be safely unloaded. Inside delivery services also must be arranged in advance with the freight company. Additional charges for lift gate or inside delivery service will apply. These instructions are typically included on the Bill of Lading (BOL), which is the document included with the shipment that indicates the shipping address, quantity, general product description, and the freight carrier’s contact information. When a shipment is delivered, both you and the truck driver will sign the BOL and you will be given a copy, which is your receipt of delivery. Please save your copy in the event a freight claim needs to be filed.
EXPEDITED SHIPPING. If you need your order before a certain date, please contact MaxVera PRIOR to submitting your order so we can determine whether we are able to meet your deadline. If we are unable to meet your deadline with standard shipping, EXPEDITED shipping is available. If you select an expedited shipping rate that is not guaranteed, we are not responsible if the shipping company does not honor the expected timeline. USPS Priority Shipping, UPS Ground, FedEx Ground, and normal LTL freight service are not guaranteed shipping methods, although delays with these methods are rare.
INTERNATIONAL SHIPPING. Duties and Customs taxes and fees are the responsibility of the buyer, if applicable. It is the buyer’s responsibility to know their country’s tax policy and custom requirements for import/export of goods before purchasing from MaxVera, located in Grandview, MO, United States. If local customs hold shipment, MaxVera will not be held responsible if zero-THC requirements are met. We do not reimburse customs tax, nor do we collect tax on behalf of any customs department. Buyers are responsible for paying postage to have an item redelivered for failure to pay the customs tax or if an undeliverable address is provided, resulting in packages being shipped back to MaxVera. Please be sure the address provided upon checkout is one that can accept packages and tax due to notices if your country imposes customs tax. Arrangements for brokerage are the responsibility of the customer.
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